Global Manufacturer Achieves 90% Contractor Automation Across 15 Plants
How a global manufacturing company unified physical and digital access governance while automating contractor lifecycles across 8 countries.
The Challenge
A global manufacturing company with 15 plants across 8 countries faced significant security and operational challenges managing contractor access, physical security integration, and industrial IoT device governance. With 2,000 contractors annually and complex multi-site operations, manual processes created risks and inefficiencies.
Contractor Access Lingering
Contractor access frequently remained active after projects ended, creating security vulnerabilities across plant systems.
Physical-Digital Disconnect
Physical access control systems operated independently from digital identity systems, creating blind spots.
IoT Device Access Chaos
Industrial IoT devices and SCADA systems had no centralized access governance or lifecycle management.
Slow Contractor Onboarding
Manual contractor onboarding took 2-3 days, delaying critical maintenance and project work.
The IGAX Solution
Modules Deployed
Identity Lifecycle Management
Automated contractor lifecycle with project-based expiration dates and automatic offboarding.
Access Request & Approval
Multi-level approvals for plant access with role-based workflows for different facilities.
Policy & SoD Engine
Unified policies for physical and digital access across all plant locations and systems.
Risk & Analytics Dashboard
Real-time visibility into contractor access status across all 15 plants and 8 countries.
Key Integrations
Results & Impact
Before IGAX
- Manual contractor onboarding (2-3 days)
- Lingering contractor access
- Physical-digital access silos
- No IoT device governance
- Multi-site coordination issues
After IGAX
- Automated onboarding (<4 hours)
- 100% on-time contractor offboarding
- Unified physical-digital governance
- Centralized IoT device access control
- Real-time visibility across all plants
Key Success Factors
Physical Access Integration
Custom REST API connectors unified physical access control systems with digital identity governance for the first time.
Project-Based Expiration
Contractor identities automatically tied to project end dates, eliminating lingering access across all systems.
Multi-Site Orchestration
Centralized governance with plant-specific workflows ensured consistency while respecting local requirements.
IoT Device Lifecycle
Extended identity governance to industrial IoT devices, treating them as first-class identities with full lifecycle management.